We have chosen stripe to process payments through our website. We will provide stripe with the details of your payment card as well as your billing address, which is fully encrypted. Stripe will store this information on our behalf, in order for us to be able to process any subscription payments, refunds or policy renewals.
Cards are not refused by sagic or stripe but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
For all refunds due to an error in your payment amount please email email@example.com quoting your policy number (this will have been emailed to you when you successfully made a payment), full name, contact number and reason for requesting a refund.
Please refer to the terms and conditions of your policy for details of the refund/cooling-off period.
Our accounts department will deal with your query at the earliest possible opportunity.
For further information, please contact:
Saxon House, 27 Duke Street,
Chelmsford, CM1 1HT
Tel: 0300 030 1865